Купи сейчас
When will I receive my tracking information?
Orders may take 24 to 36 hours to process, once your order has been processed you will receive an email confirming your order has shipped
Shipping Fees is free & Timing begin when you receive the shipping confirmation email, Additional validation may be required for some orders and can delay delivery Signature required.
Бесплатная доставка
Контакты
Our Client Advisors are here to help, providing information on your inquiries and advice on your purchases.
You can contact us by phone :
Monday to Friday: 8am - 9pm CT
Saturday: 9am - 9pm CT
Sunday: 10am - 9pm CT
Shopping Policy
Authenticity Guarantee
- We guarantee that all the bags sold on our platform are 100% authentic, accompanied by complete packaging and proof of authenticity (e.g., brand certificates, warranty cards, etc.). .
Order Processing and Shipping Policy
- All orders are processed within 24 hours and shipped within 1-3 business days (excluding custom-made items).
- We offer multiple shipping options, including standard and expedited delivery services, with fees depending on the destination and service type.
- Full tracking is provided to ensure you can monitor your package every step of the way.
Payment and Security
- We support multiple secure payment methods, and all transaction information is encrypted to protect your privacy.
After-Sales Service
- We provide a 1-year warranty covering material and workmanship issues (excluding damages caused by misuse).
- Enjoy 24/7 customer service support to address any questions or concerns promptly.
Return & Exchange Policy
Eligibility for Returns and Exchanges
- Items can be returned or exchanged within **30 days** of receipt.
- Products must be in their **original condition**, unused, and accompanied by all original packaging, tags, and accessories.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Return and Exchange Process
- Contact our **customer support team** to initiate a return or exchange request.
- Once approved, we will provide a **return shipping label** and detailed instructions.
- For exchanges, the replacement item will be shipped after the returned item is received and inspected.
Shipping Costs and Refunds
- Returns or exchanges due to **quality issues or shipping damage**:
- Return shipping costs are fully covered by us.
- A full refund will be issued to the original payment method or store credit if preferred.
- Returns for other reasons (e.g., change of mind):
- Customers are responsible for return shipping costs.
- Refunds will exclude original shipping fees.
Inspection and Refund Timeline
- Returned items will be inspected within **3-5 business days** of receipt.
- Once approved, refunds will be processed within **7 business days**, and a confirmation email will be sent.
- If a return is denied (e.g., due to missing components or signs of use), the item will be returned to the customer.
